Return and Refund Policy

At Éclora, we prioritize customer satisfaction and always strive to offer high-quality products. If you are not satisfied with your order for any reason, you can take advantage of our return and refund policy outlined below:

1. Return period

You can request a product return within 14 days of the date of receiving the order.
The product must be in its original condition, unopened, unused, and in the same packaging in which it was received.

2. Non-returnable products

Products that have been opened or used cannot be returned for health reasons related to the safety of cosmetic products.
Any product obtained under special offers (such as "buy one, get one free") may be subject to special terms.

3. Recovery steps

Contact us via email : support@ecloraworld.com
We will review the application and make sure that the conditions are met.
After approval, you will ship the product to us via an approved shipping company.

4. Refund

Upon receiving the product and verifying its condition, the amount paid will be refunded to the original payment method within 7-14 business days .
Shipping fees are non-refundable, unless the error is on our side (wrong or damaged product).

5. Product replacement

If you receive a damaged product or one that is different from your order, we will replace it free of charge.
We must be notified within 48 hours of receiving the order.

6. Communication

For any questions regarding our return and refund policy, you can contact us via:
Email : support@ecloraworld.com