Delivery policy

At Éclora, we are committed to delivering our products to you quickly and safely, guaranteeing the best shopping experience.

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1. Delivery time

• Orders are processed within 1-2 business days from the date of purchase confirmation.

• Delivery within Cairo and Giza takes 2-4 business days .

• Delivery to the rest of the governorates in Egypt takes 3-7 working days depending on the customer's location.

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2. Shipping companies

• We cooperate with reliable shipping companies to ensure your order arrives in the best condition.

• You will be provided with a tracking number so that you can follow the status of your order.

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3. Shipping fees

• Shipping fees are calculated based on the customer's location and appear before the payment process is completed.

• We may offer free shipping for orders that exceed a certain amount (subject to available offers).

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4. Connection failure

• If the delivery person is unable to reach you, they will attempt delivery again.

• If the order cannot be received more than once, it may be cancelled and the money refunded (after deducting the shipping fees).

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5. Receipt and inspection

• We recommend inspecting the order upon receipt and making sure it is undamaged.

• If you notice any damage or error in the order, please contact us within 24 hours of receipt.

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6. Communication

For inquiries regarding shipping and delivery, you can contact us via:
Email: info@ecloraworld.com