At Éclora, we are committed to delivering your products quickly and safely, ensuring the best shopping experience.
Orders are prepared within 1–2 business days from the date of confirmation.
Delivery within Cairo and Giza takes 2–4 business days.
Delivery to other governorates across Egypt takes 3–7 business days, depending on the customer’s location.
We work with trusted shipping companies to ensure your order arrives in the best condition.
A tracking number will be provided so you can monitor the status of your shipment.
Shipping fees are calculated based on the customer’s location and displayed before completing the payment process.
Free shipping may be offered for orders exceeding a certain amount (based on available promotions).
If the courier is unable to reach you, another delivery attempt will be made.
If the order cannot be received after multiple attempts, it may be canceled and refunded (after deducting shipping fees).
We recommend checking your order upon delivery to ensure it is in good condition.
If you notice any damage or mistakes, please contact us within 24 hours of receiving your order.
For inquiries regarding shipping and delivery, you can contact us via:
📧 Email: info@ecloraworld.com
📞 Phone: +201XXXXXXXXX
