Shipping & Delivery Policy

At Éclora, we are committed to delivering your products quickly and safely, ensuring the best shopping experience.

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1. Delivery Time

• Orders are prepared within 1–2 business days from the date of confirmation.

• Delivery within Cairo and Giza takes 2–4 business days.

• Delivery to other governorates across Egypt takes 3–7 business days, depending on the customer’s location.

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2. Shipping Partners

• We work with trusted shipping companies to ensure your order arrives in the best condition.

• A tracking number will be provided so you can monitor the status of your shipment.

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3. Shipping Fees

• Shipping fees are calculated based on the customer’s location and displayed before completing the payment process.

• Free shipping may be offered for orders exceeding a certain amount (based on available promotions).

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4. Failed Deliveries

• If the courier is unable to reach you, another delivery attempt will be made.

• If the order cannot be received after multiple attempts, it may be canceled and refunded (after deducting shipping fees).

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5. Order Inspection

• We recommend checking your order upon delivery to ensure it is in good condition.

• If you notice any damage or mistakes, please contact us within 24 hours of receiving your order.

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6. Contact Us

For inquiries regarding shipping and delivery, you can contact us via:
📧 Email: info@ecloraworld.com
📞 Phone: +201XXXXXXXXX